What is Windy City Wire's return policy?

a) Windy City Wire Error

• > Windy City Wire will arrange to pick up the material from your facility within 48 hours from the date of notification.
• > If item is a standard Windy City Wire stock item, a credit will be issued within 5 days of our taking receipt of material.
• > If item is a non-standard stock items that needs to be sent back to the manufacturer, a credit will be issued in approximately 14-21 days.

b) Customer Error

• > Upon receipt of the RMA #, the customer is responsible for shipping the material back to Windy City Wire. Material received by Windy City Wire within 15 days of invoice date, the customer will be responsible for freight charges only.
• > Material received by Windy City Wire after 15 days of invoice date, the customer will be responsible for a 20% restocking fee and outbound freight charges.
• > Non-stock items that need to be returned directly to the manufacturer; a restocking fee of approximately 15-20% and outbound freight charges will be assessed to the account. No returns will be accepted without an RMA number.
• > Any item returned without a Windy City RMA number will be charged a 75% restocking fee. No returns will be accepted 60 days after invoice date. Although we always try to accommodate our customers, random lengths, non-printed material, special order or custom-made items, in most cases, are nonreturnable.

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