eCommerce FAQs

No, financial and account status information will be limited to officers and accounting personal. We would need expressed written consent by an officer or the accounts payable manager of the company to allow other personnel access to this sensitive information.

Accounting Department
It has been our experience that some companies like to keep certain types of information away from the customer, things like credit memos and unapplied cash. Because companies don't like to give you what you're entitled to (after all, it is your money), after they attempt to not disclose the credit or confuse the issue by applying the credit using some unorthodox accounting method that can be impossible to understand.

At Windy City Wire, we have a different philosophy; it's called "Real-Time, Full Disclosure." Has your credit manager/department ever spent days, weeks, or even months trying to clean up credit and accounting disputes? You know the process: first it's faxing. When the faxes are unreadable, you are mailed an account statement that is as confusing has the IRS tax code. The snowball begins to roll downhill. All of sudden other departments get involved in trying to clear up what should have been a simple matter. However it plays out, situations like this can become a time-consuming spiral that takes on a life of its own.

Our online real-time financial module gives our customers access to a variety of financial data that dates back over three years. View account aging, gain detailed access to every invoice open and closed, review payment history by check. Our system even lets you see in real-time how we applied the check to your account. Need proof of delivery to approve a payment. No problem, each invoice contains a tracking number link that gives you real-time status of the delivery including who signed for it. And yes, we give you access to the status and detail of all credit memos and unapplied cash.

Purchasing Department
The purchasing department has access to all kind of historical information that dates back over three years. Items purchased, frequency of purchases and prices paid are just a small sampling of what can be obtained. Plus, get real-time inventory status, track order status, and with our instant ordering solution there is no faster way to place an order.

Estimating Department
Need a quick price? Just head to our eCommerce products catalog for pricing on hundreds of items.

Shipping and Receiving Department
When you use our eCommerce suite to place orders, you can almost guarantee a more accurate paperwork system on your receiving end. More accurate receiving means your people have more time to tend to other matters that can save your organization time and money. Also, should any questions arise about the status of an item or a delivery, simply log on and get the data you're looking for instantly.

 

The only way to get specific account information, place orders, get pricing or review our product catalog is with a username and password. Windy City Wire will assign these when a person requests the access to login.

"Real-Time, Full Disclosure!" This is how your company benefits. Information you want and need is accessible 24 hours a day, seven days a week. Think about the cost savings associated with having access to real-time information when you need it. Minimize or totally eliminate phone calls, faxes, voicemails, e-mails and other time-consuming obstacles involved in trying to get questions answered, especially answers that you need now, not in 5, 10 or 60 minutes.

We understand the importance of time. If placing an order is difficult or if finding information is cumbersome, then chances are that you will not come back to the site. We have put our reputation on the line by guaranteeing that finding products, placing orders and checking account or order status will be simple, quick and easy. In order to help ensure that are customers have an understanding of how to use the menus, we will have either your sales representative or personnel from our accounting department contact the requester, walk him/her through the processes and menus associated with our online eCommerce suite, answering any and all questions he/she may have. After that, it's smooth surfing.

“Real-time” means that you are working in a live database looking at current information.

Our system will track orders in real-time; you will know if your order is waiting to be picked, in picking, been picked, staged for shipment or if it has shipped. When you want to track a shipment, you can get real-time information on the status of your shipment by linking from our site to the freight carriers web sites.

Accounting departments, project managers, purchasing and estimating departments, shipping and receiving departments.