General FAQs
At Windy City Wire we work diligently to ensure that our processes are straight forward and streamlined to provide our customers the best customers service possible. If you have additional questions please contact a member of our sales team for assistance at 1-800-379-1191.
Yes, at Windy City Wire we accept Visa, American Express and Master Card.
For customers without credit, Windy City Wire will accept payment via credit card (Visa, MasterCard or American Express) at point of sale without a processing fee. For customers with credit, Windy City Wire will accept payment via check or ACH without a processing fee. For customers with credit that would like to pay via credit card, Windy City Wire will charge a 3% processing fee, as permitted.
Stock items that are ordered before 3:00 P.M. Chicago time (CST) are shipped the same day; orders placed after 3:00 P.M. and drop ships generally ship the following day.
At Windy City Wire we confirm each and every order either by fax or e-mail. This confirmation includes: items you ordered, price of items, ship to address, order number, purchase order number, and ship dates. Once the order has shipped, we fax a shipment confirmation — this includes everything on the order confirmation along with freight carrier and tracking numbers.
It's simple! To open an account at Windy City Wire call 1-800-379-1191 and ask to speak with a sales rep.
Standard terms are net 30.
a) Windy City Wire Error
- Windy City Wire will arrange to pick up the material from your facility within 48 hours from the date of notification.
- If item is a standard Windy City Wire stock item, a credit will be issued within 5 days of our taking receipt of material.
- If item is a non-standard stock items that needs to be sent back to the manufacturer, a credit will be issued in approximately 14-21 days.
b) Customer Error
- Upon receipt of the RMA #, the customer is responsible for shipping the material back to Windy City Wire. Material received by Windy City Wire within 30 days of invoice date, the customer will be responsible for freight charges only.
- Material received by Windy City Wire after 30 days of invoice date, the customer will be responsible for a 20% restocking fee and outbound freight charges.
- Non-stock items that need to be returned directly to the manufacturer; a restocking fee of approximately 15-20% and outbound freight charges will be assessed to the account. No returns will be accepted without an RMA number.
- Any item returned without a Windy City RMA number will be charged a 75% restocking fee. No returns will be accepted 60 days after invoice date. Although we always try to accommodate our customers, random lengths, cuts, non-printed material, special order or custom-made items, in most cases, are nonreturnable.
Windy City Wire is an extremely flexible company to do business with. Our general policy is: freight prepaid on orders that exceed $2,500, but this can be negotiated on an individual basis.
Windy City Wire has a diverse base of customers that includes electrical contractors, CCTV contractors, security/access control contractors, mechanical contractors, control contractors, fire alarm installation contractors, home theater-multi sroom audio integrators, audio/visual contractors, voice and data contractors, sound contractors, industrial control contractors, central office contractors and end users such as hospitals and universities.
We stock and ship product from Bolingbrook, IL; Wilmington, MA; Secaucus, NJ; Tampa, FL; Plano, TX; Tempe, Arizona; Santa Fe Springs, CA and Kent, WA . In most cases we ship everything via Federal Express with deliveries arriving within two business days.
